Customer Support Engineer (Mandarin Speaker) - Immediate Hiring in Bali

Are you a tech-savvy problem solver with a passion for delivering exceptional customer support? Trust Recruit is seeking a Customer Support Engineer (Mandarin Speaker) to join our dynamic team in beautiful Bali, Indonesia! This is an exciting opportunity to leverage your technical skills and Mandarin fluency to provide top-notch support to our international clients. Located in the heart of Bali, you'll be part of a team that values innovation and collaboration.

As a Customer Support Engineer, you will be the bridge between our clients and our technical team, ensuring seamless communication and problem resolution. You'll use tools like Zendesk and Slack to manage support tickets, troubleshoot technical issues, and provide guidance to our clients in Mandarin. This role offers a unique blend of technical and customer service skills, making it perfect for someone who enjoys both problem-solving and helping others.

📋 Tanggung Jawab Pekerjaan

• Provide technical support to clients in Mandarin, resolving issues related to our software and services.
• Manage and track support tickets using Zendesk and other support tools.
• Collaborate with the technical team to escalate and resolve complex issues.
• Document and maintain comprehensive support knowledge bases.
• Conduct regular client feedback sessions to improve our support services.
• Stay updated with the latest industry trends and technologies.
• Participate in team meetings and contribute to the development of support processes.
• Ensure high customer satisfaction through effective communication and problem resolution.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in customer support or technical support roles.
• Proficient in Mandarin (both written and spoken).
• Strong technical skills in software and hardware troubleshooting.
• Experience with customer relationship management (CRM) systems like Zendesk.
• Familiarity with project management tools like Jira or Trello.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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