Customer Service Executive (Confidential Projects)

Join Prism Tech as a Customer Service Executive and become a key player in delivering exceptional service for our confidential projects. Based in the vibrant locations of Bali, including Canggu, Ubud, and Denpasar, this role offers a unique opportunity to work in a dynamic and innovative environment. In this role, you will handle customer inquiries, resolve issues, and ensure high satisfaction levels for our clients. Prism Tech is a leading tech company in Bali, known for its cutting-edge projects and commitment to excellence. This is your chance to contribute to our success and grow your career in a supportive and stimulating workplace.

As a Customer Service Executive at Prism Tech, you will be the frontline of our customer interactions. You will use tools like Zendesk and Salesforce to manage customer inquiries efficiently. Your daily tasks will include responding to emails and calls, providing product information, and addressing customer concerns. You will work closely with our project teams to ensure that customer needs are met, and you will have the opportunity to develop your skills in a fast-paced environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and resolve issues via phone, email, and chat.
• Provide excellent customer service and ensure high satisfaction levels.
• Use Zendesk and Salesforce to manage and track customer interactions.
• Collaborate with project teams to address customer needs and concerns.
• Monitor and analyze customer feedback to improve service quality.
• Stay updated with the latest industry trends and best practices in customer service.
• Participate in team meetings and contribute to the development of service strategies.
• Ensure compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer service or a similar role.
• Excellent communication skills in both English and Indonesian.
• Proficient in using Zendesk and Salesforce.
• Strong problem-solving skills and ability to work under pressure.
• Customer-centric approach and a passion for delivering exceptional service.
• Ability to work independently and as part of a team.
• Familiarity with tech industry projects is a plus.

🛠️ Keahlian

Lowongan Terkait